Help

Common questions. Anything else: [email protected]

Getting started

What do I need?

A Shopify store and a Google Merchant Center account that contains your products, usually synced by Shopify's Google & YouTube app or by a feed app. CatalogWatchman does not replace that sync. It watches it.

How do I connect Google?

Open the app, click Connect Google Merchant Center and sign in with the Google account that has access to your Merchant Center. The app only asks for read access to your product data. It never changes anything in Google or in your store.

How are products matched?

By the product ID that Shopify's Google sync uses (it starts with shopify_). If your feed uses other IDs, the app matches by SKU and MPN, then by barcode and GTIN. Products it cannot match are listed as “missing at Google” or “at Google, but not in your store”.

The scan

What does the scan check?

Every active product in your store against what Google stored: title, description, price, availability, image, GTIN and link. It also lists every issue Google reports, with the affected field and a link to Google's instructions. When several products share the same Google issue, they are shown as one row.

What does “% of revenue” mean?

The share of your store's revenue in the last 30 days that came from the affected products. It shows which problems cost the most, so you can fix those first.

The daily check and alert emails (Pro)

What does the daily check watch for?

• Google has received no product update for more than 36 hours (the sync has stopped).
• More than 10% of your products disappeared from Google since the last check.
• Many products were disapproved at once (more than 5% of your catalog in one day).
• The app lost access to your Merchant Center.
• Your product IDs at Google changed, which resets their history in Google Ads.
• Individual products whose data at Google differs from your store, or that Google rejected.

When do I get an email?

When a problem is still there in the next check, so a short delay in Google's processing does not wake you up. Lost access and changed product IDs are reported right away. You get each problem once, all problems of one check come in one email, and a monthly report summarizes the month.

Which address do the emails go to?

To your store's contact email, as set in Shopify under Settings → General. Change it there and the next email goes to the new address.

Can I run the check now instead of waiting a day?

Yes: on the Scan page, click Run daily check now.

Plans and billing

What is free, and what does Pro cost?

Scanning is free. Pro adds the daily check, alert emails, revenue ranking and the monthly report for USD 19 every 30 days, after a 7-day free trial. Billing runs through Shopify and appears on your Shopify invoice.

How do I cancel?

Uninstall the app. If you cancel during the trial, you are not charged. Details are in our Terms of Service.

Your data

What happens when I disconnect Google or uninstall?

The app revokes its access at Google right away and deletes the stored data for your shop. Details are in our Privacy Policy.